So it turns out that the state’s erroneous help line that sent at least one local school administrator to a sex talk phone number was one of those things that apparently had fallen out of the view of the state oversight protocols.
Tom Dunn, a state Education Department spokesman, told me that the site was created by a subcontractor who used a template that apparently didn’t get its fair share of quality control. Why a subcontractor template had a number that appeared to be a sex talk line wasn’t mentioned ….
At any rate, Dunn said the administrator who brought the issue to everybody’s attention received a call of apology from the state and that “we are doing a much more thorough examination of templates” used during site development as well as “making sure the help desk information is more accessible.”
For parents who were concerned that the line was available through their own school portals (and therefore to their kids), not to worry. The only people with access to the default tech support page were those who had school administrator credentials. It also wasn’t accessible through a simple search.